Most business owners have heard the term outsourcing at one point or another. It’s often seen as something that larger companies do, such as those who manufacture abroad or move their support centres overseas. However, outsourcing can potentially be used by businesses of all sizes to give them the help and support that’s needed during busy times, when unexpected orders come up, or even day to day. Many businesses do some sort of outsourcing, whether it’s re-directing calls, or manufacturing certain parts in a foreign land. Here’s how it could potentially benefit companies from large to small.
Outsourcing is usually brought in as a cost cutting measure, and lots of businesses could benefit from outsourcing some of their processes. For example, if a small company needs phone cover out of hours, then they’d usually have to hire a member of staff as a receptionist. However, by using a virtual office assistant to take calls, they pay considerably less, and don’t have the hassle of employing an additional member of staff. If there’s a big project on and you need certain tasks done, then outsourcing can work out cheaper than overtime for staff, and it’s easier to get the manpower that you need.
There are also many hidden costs around employing people that should be taken into consideration. For example, businesses that are expanding may need bigger offices. They have to buy computers and phones for staff, and pay extras such as sick pay to employees. Outsourcing to a specialist company eliminates a lot of these expenses.
Some companies who are looking to increase efficiency will look at their processes in an objective way, and try to figure out where they could cut time. Repetitive, simple admin tasks can often divert staff from their actual jobs, and by taking them out of the equation, you can increase productivity.
Using outsourced staff for smaller tasks also allows the company’s own team to focus on delivery, and to improve the quality of their work. Nobody wants to be doing little admin tasks in-between every job, or to be distracted by phone calls while trying to focus. By using services such as BPO Virtual Assistant, businesses can get better at what they do, while still saving time and money.
One big reason why so many call centres moved abroad is the level of service provided. In some developed countries, it can be hard to find enthusiastic staff who want to answer phones, whereas when you recruit overseas, you will find lots of willing staff with excellent English and good qualifications. Because they are in a different time zone, it’s also easier to cover out of hours’ work, whereas it can be hard to find people to work outside the normal nine to five in some countries.
Companies who are finding themselves overwhelmed with certain tasks should consider outsourcing as a solution. Not only could they cut costs, they’ll find it can improve quality, free up staff time, and make business processes so much more efficient.